Terms of service

Orena Avenue – Terms of Service

Effective Date: January 2026
Last Updated: January 2026

Welcome to Orena Avenue (“Orena Avenue,” “we,” “us,” “our”). These Terms of Service (“Terms”) govern your access to and use of our website, mobile site, applications, social channels, and related services (collectively, the “Services”), as well as purchases of products from us.

By accessing the Services or purchasing from Orena Avenue, you agree to be bound by these Terms and our Privacy Policy and Returns & Exchanges Policy (collectively, the “Agreement”). If you do not agree, do not use the Services.

1) Eligibility & Account Responsibilities

You must be at least 18 years old (or the age of majority in your jurisdiction) to make purchases.
You may need to create an account; you agree to provide accurate, current information and keep it updated.
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
We may suspend or terminate accounts for any violation of these Terms or suspected misuse.

2) Orders, Pricing, Availability & Payment

Orders: Placement of an order is an offer to buy; acceptance occurs when we dispatch products. We may cancel or refuse orders (e.g., suspected fraud, inventory errors, pricing inaccuracies).
Pricing: Prices are listed in USD unless stated otherwise. We reserve the right to correct pricing or typographical errors and to change prices at any time without notice.
Taxes & Duties: Applicable sales taxes are calculated at checkout. International orders may incur duties/fees at delivery.
Payment Methods: We accept major credit/debit cards and other payment methods offered at checkout (e.g., Shop Pay, PayPal, Apple Pay). By submitting payment, you authorize us and our payment processors to charge your selected method for the total amount.
Promotions: Promotional codes, discounts, and offers are subject to separate terms and may be modified or discontinued without notice. Promotions cannot be combined unless expressly stated.

3) Shipping & Delivery

Processing Times: Orders typically process within 3–5 business days (excluding weekends/holidays).
Shipping Methods & Timing: We ship via major carriers. Standard delivery typically takes 8–15 business days after processing. Delivery estimates are provided at checkout and are not guaranteed.
Risk of Loss: Title and risk of loss pass to you upon our delivery to the carrier.
Address Accuracy: Ensure your shipping address is correct; we are not responsible for delays or losses due to incorrect addresses.

4) Returns & Exchanges

Return Window: We accept returns of unworn, unwashed items with original tags within 14 days of the date the item is received.
Exclusions: Final sale items, gift cards, and intimates/swim/underwear (if applicable) are not returnable.
Condition: Items must be in resalable condition, free from wear, damage, deodorant/makeup, or odors.
Refunds: Once received and inspected, refunds are issued to the original payment method within 5 business days.
Exchanges: Subject to availability; otherwise, a refund or store credit may be issued.

(See our full Returns & Exchanges Policy for details.)

5) Product Information, Fit & Care

We aim to describe products accurately, including colors, materials, fit, and care instructions. Actual colors may vary due to monitor settings and lighting. Measurements and fit guidance are approximate.

6) User Content (Reviews, Photos, Social Tags)

If you submit content (e.g., reviews, photos, social tags like #OrenaAvenue), you grant Orena Avenue a nonexclusive, worldwide, royalty‑free, perpetual, sublicensable license to use, reproduce, modify, publish, translate, distribute, and display such content in any media for marketing or operational purposes. You represent that you own or have rights to the content and that it does not infringe any rights or contain unlawful or harmful material. We may remove content at our discretion.

7) Acceptable Use & Prohibited Conduct

You agree not to:

Violate laws or infringe intellectual property, privacy, or publicity rights.
Upload malware, interfere with security, or attempt to access accounts or data without authorization.
Use automated means (scrapers, bots) to extract data, except for public search engines in accordance with our robots.txt.
Resell products without written permission or use Services for commercial solicitation.
We may investigate violations and cooperate with law enforcement where required.

8) Intellectual Property

All content on the Services—including trademarks, logos, images, text, designs, graphics, photos, videos, and software—is owned or licensed by Orena Avenue and protected by applicable laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent. Limited use is granted to access and purchase products for personal, noncommercial use.

9) Third‑Party Services & Links

Our Services may include links or integrations with third‑party websites, apps, payment processors, or social platforms. We are not responsible for third‑party content, policies, or practices. Your use of third‑party services is subject to their terms and policies.

10) Health & Safety Disclaimer

Activewear may be used in fitness or athletic contexts. Orena Avenue does not provide medical advice. Consult a qualified professional before beginning any new exercise program or using products in ways that may pose risk. Use products as intended and follow care instructions. Discontinue use if irritation or injury occurs.

11) Mobile Messaging & Email Communications

By opting in to SMS or email, you consent to receive marketing and transactional messages. Message and data rates may apply. Frequency varies. You may opt out by following the unsubscribe instructions (e.g., replying STOP for SMS or clicking unsubscribe in emails). Opt‑outs may not apply to service or order‑related communications.

12) Privacy

Your use of the Services is subject to our Privacy Policy, which explains how we collect, use, and share personal information and your choices. If required by law (e.g., California, Virginia, Colorado, Connecticut), you may have specific privacy rights. See our Privacy Policy for details and how to exercise them.

13) Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON‑INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR‑FREE.

14) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ORENA AVENUE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES OR PRODUCTS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM IN THE 12 MONTHS PRECEDING THE EVENT.

Some jurisdictions do not allow certain disclaimers or limitations; those provisions apply only to the extent permitted by law.

15) Indemnification

You agree to indemnify, defend, and hold harmless Orena Avenue and its affiliates, officers, agents, and employees from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Services or products, your content, or your violation of this Agreement or applicable law.

16) Governing Law; Dispute Resolution

Governing Law: These Terms are governed by the laws of the State of [Your State], without regard to its conflict of laws principles.
Venue: You agree to exclusive jurisdiction and venue in the state and federal courts located in [County, State] for any disputes that are not subject to arbitration.
Informal Resolution: Contact us first at orenaavenue@gmail.com to attempt to resolve any issue.
Arbitration & Class Action Waiver (Optional): Any dispute arising out of or relating to this Agreement or the Services may be resolved by binding individual arbitration in [City, State] under the [AAA/JAMS] rules. You and Orena Avenue waive the right to a jury trial and to participate in a class action. This clause does not apply where prohibited by law. (If you prefer court litigation, remove this section.)

17) Changes to the Services & Terms

We may modify the Services and these Terms at any time. Changes become effective when posted on the website with an updated “Last Updated” date. Your continued use after changes constitutes acceptance.

18) Termination

We may suspend or terminate your access to the Services at any time, with or without cause, and without liability. Upon termination, your right to use the Services ceases immediately, but sections that by their nature should survive (e.g., IP, warranties, limitations, indemnity, governing law) will survive.

19) Electronic Communications; Consent to Contact

You consent to receive communications from us electronically (email, site notices, SMS if opted in). You agree that all agreements, notices, and other communications we provide electronically satisfy legal requirements for written communications.

20) International Customers

If you access the Services from outside the U.S., you are responsible for compliance with local laws. Consumers in the EU/UK may have additional statutory rights; nothing in these Terms limits non‑waivable consumer rights under applicable law.

21) Severability; Waiver; Assignment

If any provision is found unenforceable, the remaining provisions remain in full force. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a merger, acquisition, or sale of assets.

22) Entire Agreement

These Terms, together with our Privacy Policy and Returns & Exchanges Policy, constitute the entire agreement between you and Orena Avenue regarding the Services and supersede prior agreements.