Shipping policy

Orena Avenue — Shipping Policy (USA)

Effective Date: January 2026
Last Updated: January 2026

We’re committed to getting your activewear to you safely and on time. Please review the details below.

1) Order Processing Time

  • Processing Time: Orders are typically processed within 3–5 business days (Monday–Friday, excluding weekends and holidays).
  • Orders placed after 12:00 PM (local time) may begin processing the next business day.
  • Pre‑orders/backorders (if offered) will have estimated ship dates noted on the product page; processing will begin when items become available.

2) Delivery Timeframes

  • Standard Shipping: Estimated 8–15 business days after your order has finished processing.
  • Delivery estimates are not guaranteed and may vary due to carrier delays, weather events, customs (for international), or peak season volume.

3) Shipping Methods & Regions

  • We ship via major carriers to the regions displayed at checkout.
  • Available services and costs are shown during checkout based on destination and package weight/size.
  • Certain addresses (e.g., PO Boxes, APO/FPO/DPO) may have limitations depending on carrier service availability.

4) Rates, Taxes & Duties

  • Shipping rates are calculated at checkout.
  • Domestic orders: Applicable sales taxes are calculated at checkout.
  • International orders (if applicable): Duties, taxes, and import fees may be assessed by your local customs authority and are the customer’s responsibility. Original shipping charges and duties/taxes are non‑refundable.

5) Tracking & Delivery

  • A shipping confirmation email with tracking details is sent when your order ships.
  • Tracking updates are provided by the carrier and may take 24–48 hours to populate after label creation.

6) Address Accuracy

  • Please ensure your shipping address is complete and accurate.
  • Orena Avenue is not responsible for delays or lost shipments due to incorrect or incomplete addresses.
  • Once an order is placed, address changes may not be possible; contact us immediately to request assistance.

7) Undeliverable, Refused, or Unclaimed Packages

  • If a package is refused, unclaimed, or deemed undeliverable by the carrier, it may be returned to us.
  • We can re‑ship to a corrected address; additional shipping fees may apply.

8) Risk of Loss & Title

  • Title and risk of loss transfer to the customer upon delivery of the order to the carrier.

9) Lost, Stolen, or Damaged in Transit

  • If tracking shows delivered but you did not receive the package, please check with household members and neighbors, then contact the carrier.
  • For items damaged in transit, retain packaging and take photos; contact us promptly so we can assist with a carrier claim.

10) Split Shipments

  • Orders with multiple items may ship in separate packages to improve delivery speed and inventory availability. You’ll receive tracking for each shipment.

11) Holiday & Peak Season

  • During holidays and peak sales periods, processing and delivery may take longer than usual. We’ll work to keep you informed of any significant delays.

12) Contact

Email: orenaavenue@gmail.com
Business Hours: Mon–Fri, 10:00 AM–5:00 PM

Orena Avenue — International Shipping Policy

Effective Date: January 2026

Last Updated: January 2026

We’re excited to bring Orena Avenue activewear to our global community! Please review our international shipping guidelines below before placing your order.

1) Order Processing Time

  • Processing Window: International orders take 3–5 business days to process, pack, and prepare for shipment (Monday–Friday, excluding weekends and holidays).

  • Orders placed after 12:00 PM (local time) will begin processing on the following business day.

  • Pre-orders or backorders ship as soon as inventory becomes available, as indicated on the product page.

2) Delivery Timeframes & Customs Delays

  • International Standard Shipping: Estimated 13–20 business days once your order has completed processing.

  • Important Note: Delivery timeframes are estimates only and are not guaranteed. Total transit time depends heavily on customs clearance in your destination country, local carrier handoffs, weather events, and peak seasonal shipping volumes.

3) Duties, Taxes & Customs Fees

  • Customer Responsibility: International orders may be subject to import duties, value-added taxes (VAT), goods and services taxes (GST), and administrative handling fees levied by your destination country's customs authority.

  • Payment of Fees: All duties, taxes, and fees are the sole responsibility of the recipient and must be paid upon delivery if assessed.

  • Non-Refundable Charges: Original shipping costs, as well as any duties or taxes paid, are non-refundable if a package is refused, unclaimed, or returned.

4) Shipping Methods & Destination Restrictions

  • We ship internationally via major global carriers (e.g., USPS International, DHL, UPS, or local postal partners).

  • Available shipping options and rates will be displayed at checkout based on destination and package size/weight.

  • Certain remote regions, restricted areas, or APO/FPO addresses may have shipping limitations depending on carrier capabilities.

5) Tracking & Delivery

  • When You’ll Get Tracking: A shipping confirmation email containing your tracking link will be sent once your 3–5 business day processing period is complete and your package is handed over to the carrier.

  • Tracking Activity: Please allow 24–48 hours after receiving your shipping confirmation for carrier scan updates to populate. When packages transition between international ports or enter customs, tracking updates may temporarily pause.

6) Address Accuracy & Contact Information

  • Please double-check that your full shipping address, phone number, and email address are correct at checkout. Customs authorities frequently require a recipient contact number to complete clearance.

  • Orena Avenue is not responsible for lost packages or delivery delays resulting from incorrect or incomplete addresses.

7) Undeliverable, Refused, or Unclaimed Packages

  • If an international package is refused, unclaimed, or deemed undeliverable due to unpaid customs fees or address errors, it may be returned to us or abandoned by the carrier.

  • If returned to us, any return freight fees or unpaid customs charges will be deducted from your refund. Original shipping charges are non-refundable.

8) Risk of Loss & Title

  • Title and risk of loss transfer to the customer upon handover of the package to the shipping carrier.

9) Lost, Stolen, or Damaged Items

  • Damaged Items: Inspect your order upon arrival. If damaged in transit, keep all original packaging, take photos, and contact us within 5 business days of receipt so we can file a carrier claim.

  • Delayed / Missing Packages: If your tracking link shows no activity after 20 business days, please reach out to your local postal office first, then contact us so we can request an official carrier trace.

10) Split Shipments

  • For speed and inventory management, multi-item international orders may ship in separate packages. You will receive a separate tracking notification for each parcel.

11) Peak Season & Holiday Delays

  • During peak shopping periods and international holidays, processing and transit times may exceed standard estimates due to heavy customs and postal carrier backlogs.

12) Contact Us

Questions about shipping to your country? Reach out to our team:

  • Email: orenaavenue@gmail.com

  • Business Hours: Mon–Fri, 10:00 AM–5:00 PM