🇺🇸 United States Orders

1) Return Window

Returns are accepted within 14 days from the date your order is delivered.

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2) Eligibility & Condition

To be eligible for a return, items must:

• Be unworn, unwashed, and unaltered
• Include original tags and packaging
• Be free of odors, stains, deodorant/makeup marks, pet hair, or damage

We reserve the right to refuse returns that do not meet these standards.

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3) Non‑Returnable Items

The following are final sale and not eligible for return:

• Gift cards
• Clearance/marked Final Sale items
• Intimates, underwear, and swimwear (if applicable)
• Any item labeled “non‑returnable” at purchase

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4) Return Shipping & Fees

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Original shipping fees are non‑refundable

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5) Exchanges

Exchanges are subject to availability.

If unavailable:

• A refund or store credit will be issued

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6) Refunds

• Refunds are issued within 5 business days after inspection
• Processed to the original payment method
• Banks may take additional time to reflect funds

If a return is refused, it may be sent back at your expense.

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7) Defective, Damaged, or Incorrect Items

Contact us within 5 days of delivery with your order number and photos.

Once confirmed, we will:

• Replace the item, or
• Issue a full refund

Return shipping will be covered in these cases.

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8) Bundles, Promotions & Discounts

• Full bundle must be returned for full refund
• Partial returns may be adjusted to reflect full-price items retained

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🌍 International Orders (Outside the U.S.)

9) Return Window

Returns are accepted within 14 days of delivery.

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10) Eligibility & Condition

All returned items must meet the same requirements as U.S. orders:

• Unworn, unwashed, and unaltered
• Tags attached and original packaging included
• Free from stains, odors, or damage

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11) International Return Shipping (Customer Responsibility)

• Customers are fully responsible for all return shipping costs
• Orena Avenue does not provide prepaid return labels for international orders
• Shipping costs are non-refundable

🚨 Important:
We do not cover or reimburse international return shipping costs under any circumstance (unless the item is defective or incorrect).

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12) Customs, Duties & Taxes

• Customers are responsible for all customs fees, import duties, and taxes
• These fees are non-refundable
• Orena Avenue does not reimburse customs charges

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13) Shipping Risk (International Returns)

• We strongly recommend using a tracked and insured shipping service
• Orena Avenue is not responsible for lost, delayed, or undelivered returns

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14) Refunds (International Orders)

• Approved refunds are processed within 5 business days after inspection
• Original shipping fees are non-refundable
• Customs/duties are not refundable through Orena Avenue

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✅ International Policy Summary

International customers are responsible for all return shipping costs, customs fees, and associated charges.

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15) Contact Us

📧 Email: orenaavenue@gmail.com
🕒 Hours: Monday–Friday, 10:00 AM–5:00 PM

Please include:

• Your order number
• Item(s)
• Reason for return