Politique d’expédition

Orena Avenue — Shipping Policy

Effective Date: January 2026
Last Updated: January 2026

We’re committed to getting your activewear to you safely and on time. Please review the details below.

1) Order Processing Time

  • Processing Time: Orders are typically processed within 3–5 business days (Monday–Friday, excluding weekends and holidays).
  • Orders placed after 12:00 PM (local time) may begin processing the next business day.
  • Pre‑orders/backorders (if offered) will have estimated ship dates noted on the product page; processing will begin when items become available.

2) Delivery Timeframes

  • Standard Shipping: Estimated 8–15 business days after your order has finished processing.
  • Delivery estimates are not guaranteed and may vary due to carrier delays, weather events, customs (for international), or peak season volume.

3) Shipping Methods & Regions

  • We ship via major carriers to the regions displayed at checkout.
  • Available services and costs are shown during checkout based on destination and package weight/size.
  • Certain addresses (e.g., PO Boxes, APO/FPO/DPO) may have limitations depending on carrier service availability.

4) Rates, Taxes & Duties

  • Shipping rates are calculated at checkout.
  • Domestic orders: Applicable sales taxes are calculated at checkout.
  • International orders (if applicable): Duties, taxes, and import fees may be assessed by your local customs authority and are the customer’s responsibility. Original shipping charges and duties/taxes are non‑refundable.

5) Tracking & Delivery

  • A shipping confirmation email with tracking details is sent when your order ships.
  • Tracking updates are provided by the carrier and may take 24–48 hours to populate after label creation.

6) Address Accuracy

  • Please ensure your shipping address is complete and accurate.
  • Orena Avenue is not responsible for delays or lost shipments due to incorrect or incomplete addresses.
  • Once an order is placed, address changes may not be possible; contact us immediately to request assistance.

7) Undeliverable, Refused, or Unclaimed Packages

  • If a package is refused, unclaimed, or deemed undeliverable by the carrier, it may be returned to us.
  • We can re‑ship to a corrected address; additional shipping fees may apply.

8) Risk of Loss & Title

  • Title and risk of loss transfer to the customer upon delivery of the order to the carrier.

9) Lost, Stolen, or Damaged in Transit

  • If tracking shows delivered but you did not receive the package, please check with household members and neighbors, then contact the carrier.
  • For items damaged in transit, retain packaging and take photos; contact us promptly so we can assist with a carrier claim.

10) Split Shipments

  • Orders with multiple items may ship in separate packages to improve delivery speed and inventory availability. You’ll receive tracking for each shipment.

11) Holiday & Peak Season

  • During holidays and peak sales periods, processing and delivery may take longer than usual. We’ll work to keep you informed of any significant delays.

12) Contact

Email: orenaavenue@gmail.com
Business Hours: Mon–Fri, 10:00 AM–5:00 PM