Politique de remboursement

Orena Avenue — Returns & Refunds Policy

Effective Date: January 2026
Last Updated: January 2026

We want you to love your Orena Avenue activewear. If something isn’t quite right, please review the policy below.

1) Return Window

  • Returns are accepted within 14 days from the date the item is received.

2) Eligibility & Condition

To be eligible for a return, items must:

  • Be unworn, unwashed, and unaltered.
  • Include original tags and packaging.
  • Be free of odors, stains, deodorant/makeup marks, pet hair, or damage.

We reserve the right to refuse returns that do not meet these standards.

3) Non‑Returnable Items

The following are final sale and not eligible for return:

  • Gift cards.
  • Clearance/marked Final Sale items.
  • Intimates, underwear, and swimwear (if applicable).
  • Any item explicitly labeled “non‑returnable” at purchase.

4) Return Shipping & Fees

  • Unless an item is defective or you received the wrong product, customers are responsible for return shipping costs.
  • Original shipping fees (if any) are non‑refundable.

5) Exchanges

  • Exchanges are subject to inventory availability.
  • If an exchange cannot be completed, a refund (or store credit, if preferred) will be issued per this policy.

6) Refunds

  • After the returned item is received and inspected, approved refunds are issued to the original payment method within 5 business days.
  • Depending on your bank or card issuer, it may take additional time for funds to appear in your account.
  • If a return is refused (e.g., due to wear/damage), the item may be sent back to you and no refund will be issued.

7) Defective, Damaged, or Incorrect Items

  • If you receive a defective, damaged, or incorrect item, please contact us promptly.
  • We may request order details and photos to assess the issue. When confirmed, we will provide a replacement, exchange, or refund, and cover return shipping where applicable.

8) Bundles, Promotions & Discounts

  • Returns on bundled or promotional offers may require returning all items in the bundle to qualify for a full refund.
  • If only part of a bundle is returned, the refund may be adjusted to reflect full‑price or non‑promotional pricing for the items kept.

9) International Returns (if applicable)

  • International customers are responsible for return shipping costs, duties, and taxes associated with returning items.
  • Original duties/taxes are not refundable through Orena Avenue. Please consult your local customs office for any recovery options.

10) Contact

Email: orenaavenue@gmail.com
Business Hours: Mon–Fri, 10:00 AM–5:00 PM